PRIVACY POLICY – METTA LIFESTYLESLES

Effective Date: December 12, 2025

Metta Lifestyles (“Metta”, “we”, “us”, “our”) is committed to protecting the privacy, dignity, and confidentiality of everyone who interacts with us—residents, families, visitors, website users, employees, and partners.

This Privacy Policy explains how we collect, use, share, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where health-related information applies, the principles of the Personal Health Information Protection Act (PHIPA).

Our goal is to communicate our privacy practices clearly, respectfully, and in a way that reflects our values of care, hospitality, and trust.

1. Plain-Language Summary

We collect personal information so we can:

Respond to your inquiries
Provide hospitality, lifestyle, and optional care services
Communicate with residents and families
Improve our website and services
Manage applications, bookings, and payments
Meet legal, financial and regulatory requirements

We do not sell your personal information.
We only share it with trusted service providers or when required by law.

You have rights, including the ability to:

Request access to your information
Correct inaccurate information
Withdraw consent
Request deletion (where legally applicable)
Ask questions about our privacy practices
Opt out of marketing emails

The sections below provide the full details.

2. Scope of This Policy

This Privacy Policy applies to personal information we collect through:

The Metta Lifestyles website at http://www.mettalifestyles.com
Online inquiry forms, applications, newsletters, and bookings
Email, phone, and in-person communications
Residence operations, such as visitor logs and security systems
Recruitment and employment processes

It applies to residents, prospective residents, family members, website visitors, job applicants, employees, and partners.

3. What Personal Information We Collect

We collect only what is reasonably necessary for the purposes described in this Policy.

a. Identity & Contact Information

Name
Address
Email
Phone number
Date of birth
Emergency or family contacts

b. Residency, Lifestyle & Care Information

Suite preferences
Lifestyle, dining, or service preferences
Information voluntarily shared during tours or assessments
Notes related to safety, wellness, or suitability for accommodation
Information provided by family members or legal representatives

c. Financial Information

Payment card details
Bank information for pre-authorized payments
Financial qualification documents required for residency evaluations

d. Website & Technical Information

Collected automatically through cookies and analytics, including:

IP address
Browser type
Device identifiers
Pages visited
Time spent on the website
Click or navigation behaviour

e. Recruitment Information

Resumes and cover letters
Employment history
Professional credentials
Reference information

f. Security & Operational Information

CCTV footage in common areas
Visitor logs and sign-in information
Wi-Fi access logs

4. How We Collect Personal Information

a. Directly From You

When you complete a form, book a tour, apply for residency, communicate with us, or visit one of our residences.

b. Automatically

Using cookies, analytics tools (e.g., Google Analytics), and website tracking technologies.

c. From Third Parties (When Permitted)

Including:

Family members or legal representatives
Healthcare professionals
Referral partners
Government agencies
Recruitment platforms

d. At Our Residences

Through:

Security cameras
Visitor sign-in processes
Wi-Fi systems

5. Why We Collect Personal Information (Purposes)

We collect and use personal information for the following purposes:

a. Resident, Guest & Family Services

Evaluating suitability for residency
Providing hospitality, lifestyle, and optional care services
Communicating with residents and families
Managing billing, payments, and accounts

b. Website Operation & Improvement

Improving navigation, content, and performance
Understanding visitor preferences
Supporting personalized advertising or remarketing
Managing subscriptions

c. Marketing & Communications

Sending newsletters or updates
Providing information about events or services
Managing preferences and opt-outs

d. Employment & Human Resources

Reviewing job applications
Conducting interviews and background checks
Managing employee records and payroll

e. Safety, Security & Legal Compliance

Maintaining safe operations in our residences
Responding to emergencies
Complying with applicable laws and regulations
Meeting audit or reporting obligations

6. Consent

We obtain consent when collecting, using, or sharing personal information unless the law permits otherwise.

a. Express Consent

Written, electronic, or verbal agreement
Checking a consent box online
Signing a form

b. Implied Consent

Your actions reasonably indicate consent, such as:

Submitting a form
Continuing to use our website with cookies enabled
Providing information during communications

c. Withdrawing Consent

You may withdraw consent at any time, subject to legal or contractual limits.
Withdrawal may affect our ability to provide certain services.

7. PHIPA Compliance (Health-Related Information)

Metta Lifestyles is not a formal “Health Information Custodian” under PHIPA. However, we sometimes collect limited health-related information to:

Assess suitability for residency
Support resident safety and wellness
Coordinate optional services provided by external healthcare professionals (with consent)
Communicate with families or legal representatives

Our PHIPA-Aligned Practices

Even though we are not a PHIPA custodian, we apply PHIPA’s principles, including:

Collecting only what is necessary
Using information solely for legitimate purposes
Protecting information with appropriate safeguards
Sharing information only with consent or as required by law
Allowing individuals to access and correct their information

All health-related information is treated with the utmost respect and confidentiality.

8. When We Share Personal Information

We may share personal information with:

a. Internal Personnel

To deliver services effectively across Metta residences.

b. Trusted Service Providers

Including those who support:

IT and cloud hosting
Payment processing
Marketing and analytics
Security and call centre operations
Administrative or operational support

All service providers must protect personal information and use it only for authorized purposes.

c. Legal or Regulatory Authorities

When required by:

Law
Court order
Safety or emergency situations
RHRA or other regulatory bodies

d. Business Transactions

If part of Metta’s business or assets is sold or transferred.

We do not sell personal information.

9. How We Protect Personal Information

We use safeguards appropriate to the sensitivity of the information, including:

Secure servers and encryption
Access controls and authentication
Staff confidentiality agreements
Training and awareness programs
Physical security at residences

Some service providers may store information outside Canada, where it may be subject to foreign laws.

10. How Long We Keep Information

We retain personal information only as long as necessary to:

Provide services
Meet legal obligations
Maintain business records
Resolve disputes

When no longer required, information is securely destroyed or anonymized

11. Cookies and Online Tracking

Our website uses cookies and similar technologies to:

Improve your experience
Understand how visitors use our site
Support analytics and advertising
Personalize content

You can adjust cookie settings through your browser.
Some features may not function if cookies are disabled.

12. Your Privacy Rights

You may request:

Access to your personal information
Corrections to inaccurate information
Deletion, where legally appropriate
Withdrawal of consent
Opt-out of marketing communications
Information about how your data is used

Metta may need to verify your identity before responding.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: privacy@mettalifestyles.com

We will respond within a reasonable timeframe.